With a well thought-out social media plan that considers e-discovery ramifications—in both the litigation and regulatory fields—companies can manage to improve their customers’ experience while still properly managing the risks brought about their social media presence.
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McGinn, Williams, and Coley, Social media in the current enforcement landscape, Banking Exchange (May 16, 2018)
"With the appropriate resources, proper guidance, and a well-thought-out plan, companies can enjoy more likes, better interaction with customers, and perhaps fewer #AngryHashTags."
